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n8nAdvancedCustomer SupportFree
WhatsApp AI Support Bot
18 nodes⬇️ 1,240 downloads
About this template
This n8n workflow turns your WhatsApp Business account into a 24/7 AI support agent. The bot handles up to 82% of inbound queries without human involvement — answering FAQs, checking order status via webhook, and escalating complex issues to your team in Slack.
All conversations are logged to Google Sheets with timestamp, customer number, query type, and resolution status. You can plug in your own knowledge base via a Google Doc — no coding needed.
Setup takes under 30 minutes. You'll need an n8n instance, a WhatsApp Business API account, and an Anthropic or OpenAI API key.
What you get
- ✓Complete n8n workflow JSON (import in 1 click)
- ✓Setup guide (PDF, 12 pages)
- ✓Knowledge base Google Doc template
- ✓Escalation Slack message template
- ✓Google Sheets logging schema
Requirements
- n8n (cloud or self-hosted)
- WhatsApp Business API account
- OpenAI or Anthropic API key
- Google account (for Sheets logging)
#whatsapp#support#ai#automation#n8n
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Platformn8n
ComplexityAdvanced
CategoryCustomer Support
Size18 nodes
Downloads1,240