n8nMediumCustomer SupportFree
AI Email Classifier & Router
10 nodes⬇️ 740 downloads
About this template
Never manually sort your inbox again. This n8n workflow reads every inbound email, classifies it into 6 categories, drafts a reply for support tickets using your knowledge base, and routes each email to the right Slack channel.
Classification accuracy: 94%+ on typical business email.
What you get
- ✓n8n workflow JSON
- ✓Classification prompt (fully editable)
- ✓Slack notification templates
- ✓Gmail/Outlook OAuth setup guide
- ✓Knowledge base doc template
Requirements
- n8n
- Gmail or Outlook account
- Slack workspace
- OpenAI or Anthropic API key
#email#gmail#slack#support#n8n
Free
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Platformn8n
ComplexityMedium
CategoryCustomer Support
Size10 nodes
Downloads740